Dr. Andreea Nicolau

Insights from our Sense-Making Lab on AI and Sustainable Performance suggest that AI can support both productivity and learning, but organizational conditions determine which outcome prevails. Under pressure, AI often becomes a shortcut for speed; under uncertainty, it can stimulate reflection, exploration, and capability development. The challenge is creating environments where AI strengthens, rather than replaces, human thinking.

Insights from a co-creation event reveal that successful AI integration for learning and continuous development depends on context, social learning, and education—positioning AI not as a technological challenge, but as a human performance design challenge.